Craziness...

So I'm here at the bookstore and came to get some work done and to post some more about my trip on here. Well.... I forgot my journal in the car and I'm not going back out to get it.

Now... on my list of things to do today I was going to call and get my Internet back from Charter. They are currently running a package for 69.98 per month, for me this would upgrade my cable to digital and give me cable Internet. (OH HOW I'VE MISSED YOU CABLE INTERNET) Then I was going to cancel the web from my cell. Works out about even. Will knock 30 bucks from my cell bill and add it to Charter and the benefit of a full screen when trying to 'text' my emails and the convenience of having it at home and not having to come to the bookstore to post anything.

Ok, so I call - get this very nice lady for once. You just do not know the trouble I have with Customer Service Agents. No matter what company I am calling, I typically get the dumbest rep they have. I'm definitely not kidding either. *shakes head* Anyhow - this woman actually knew what she was talking about, even though it made no sense. Here's the short version of the 30 minute conversation we had....

I have had both digital cable and cable Internet set up at my home before. When canceling, I had to drop off the cable box to the office. I had purchased my own cable modem so I did not have to rent or buy from Charter. I still have that and all the cables to hook everything up. Now, because I am getting a package and upgrading to cable, they want to charge me to install them. So I ask if I can just come pick up the box and install myself. Here's where it gets interesting. If I am JUST upgrading cable *or* JUST adding Internet I can do that. However, since I'm adding both they have to charge me an installation fee of 49.95. If I want to just have them install the box and I self install the Internet it will be 36.95 fee. So I ask - some man is going to come to my house, drop off a box that I could have picked up, connect existing cables from my wall this box and to my existing modem, program my remote and charge me 49.95. She was silent. How crazy is that!! When she realized I was not going to pay it because I'm smarter than most people who would have said "ok" since they weren't requiring it up front they were going to bill me for it... she told me to do this. I can "self install" my cable box by picking that up tomorrow and calling for them to find a signal. Then, once installed I can call to add Internet and because I am already a digital member with the cable upgrade, then they can let me self install the Internet.

Can someone please tell me how that makes any sense at all?!? Craziness!!

Well, I'm off to the tanning bed and then home from some popcorn and a movie!! Hopefully soon I'll be online at home and can update more on my trip.

Asta!